Refund, Return & Cancellation Policy

1. Order Cancellation

Orders can be cancelled only before they are processed or dispatched. Once preparation or shipping begins, cancellation requests will not be accepted.

2. Return Policy

Due to the perishable nature of food products, returns are accepted only in the following cases:

• Incorrect product delivered
• Product received in damaged or leaking condition
• Missing items in the order

Return requests must be raised within 24 hours of delivery with clear photos or videos of the product and packaging.

3. Refund Eligibility

Refunds are applicable only after verification of the return request. Approved refunds will be processed according to our refund procedure.

4. Refund Process

Once approved, refunds will be initiated within a reasonable timeframe. Processing time may vary depending on the payment method used.

5. Refund Method

Refunds will be issued to the original payment method or via an alternative method such as bank transfer, as communicated to the customer.

6. Non-Refundable & Non-Returnable Cases

• Change of mind after order confirmation
• Incorrect or incomplete delivery address provided by the customer
• Minor variations in taste, texture, color, or appearance
• Requests raised after the allowed time window

7. Policy Updates

Aagumawa Ruchulu reserves the right to update or modify this policy at any time without prior notice.

8. Contact Us

For refund, return, or cancellation queries, please contact us via:
https://aagumawaruchulu.in/contact-us/